Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at yellow@hello.com

FREQUENTLY ASK QUESTIONS

They fit a bit bigger so you can have the option to wear with socks. If you are a half size and we don’t have your available, please size down. Keep in mind that our slippers are open toed and can cover a range of sizes. 

Most of our customers who experience foot pain say they help a lot! But, no they do not cure foot pain. Although, the Cloudy Slides do compress with each step and absorb the position of your foot, making it more comfortable then most footwear. 

Yes, but they are slightly stiffer when you get them. Wear them for a week to break them in and they will soften up, or soak them in warm water for 30 minutes. 

Yes, the Cloudy slides fit wide feet. 

Cloudy Slides are made of EVA, for soft compression, comfort and durability. 

The EVA material we use is designed to break in over time, they are supposed to be stiff right when you get them. If you want to skip the “break in” period, then soak them in warm-hot water for 30 minutes. 

RETURNS/EXCHANGE

20 day return policy, you must ship it back to us and you are responsible for covering the shipping costs. If it’s a defective product, we will ship you a new one. 

Ship it back to us, send us the tracking information, once the tracking updates we will send you a new one. 

SHIPPING

Between 5-21 days of placing your order + 1-4 days of processing time. So between 6-25 days. Sometimes there are delays due to COVID protocols.